Powerful AI within reach
Zendesk is making AI accessible to small startups, large enterprises, and everyone in between. AI is traditionally very complex, but at Zendesk we've taken a different approach. We've created a solution that's ready to use right off the shelf, so service teams get value immediately.
A new approach to AI
Conventional AI solutions provide a technical platform that businesses can use to train AI models and embed them in their software. Take, for instance, an e-commerce company that wants to recognize and automate common issues like refunds, order status, and return requests. In the past, the company would identify 50 to 100 examples of each type of request, and use those to train the AI model, which can be a painstaking process.
With Zendesk AI, we do the heavy lifting. Common customer requests within a vertical such as e-commerce look pretty much the same from company to company. At Zendesk, we have hundreds of thousands of examples of these requests, as well as expertise in identifying them through intent recognition, language detection, and sentiment analysis. We’ve used this trove of data to train the AI models ourselves, so service teams don’t have to bear that burden.
“I was able to implement AI immediately without any developer support. The fact that we can just switch it on is something we never thought possible”
Grove Collaborative
Works out of the box
By embedding that aggregated knowledge in our products in a beautiful, simple way, customer service teams don't need to invest in technical experts to take advantage of AI. There's no coding and no developers required. Zendesk AI works out of the box. You just toggle it on, and it starts working in a matter of minutes, not months. That's a game-changer for customer service teams.