Customer service under pressure
Customer service under pressure
At a time of sky-high customer expectations, staffing shortages, and economic uncertainty, AI helps customer service teams scale — and stay nimble.
Customer service has reached a tipping point, where AI has the potential to revolutionize how companies engage with customers.
With innovations in accessible AI, machine learning and Large Language Models, a plethora of new AI applications are changing the ecosystem of customer experience solutions.
Your customers have caught on: 71% say AI helps them get faster answers.
At the same time, it’s getting harder to give customers the experience they expect. You’re being asked to ramp up productivity while keeping costs down – and managing high ticket volumes amidst economic uncertainty.
Customer service teams need tools that free agents from repetitive tasks, so they can be more productive and focus on high-value conversations that really need a human touch, while customers get the opportunity to find answers on their own without needing to open tickets.
That's where Zendesk AI comes in.