Insights to fuel growth
With Zendesk AI, customer service teams can focus on creating value rather than just keeping the lights on. Real-time intelligence creates a new and valuable source of insights that enables service leaders to work proactively to address operational issues across the customer service ecosystem and the business as a whole
Empowering customer service leaders
AI empowers customer service leaders to be proactive by helping them prioritize and respond to business-critical issues. Consider an e-commerce service team that notices an uptick in the number of customers contacting support because they can't complete a transaction. By using AI-powered insights to prioritize those tickets and resolve the problem quickly, the service team has a positive impact on the customer experience as well as the company's revenue. Moreover, by creating an automated workflow to manage the same issue in the future, the service team helps the business improve its efficiency and customer experience. More conversations mean the AI gets smarter, which will have even more benefits in the long run.
“Armed with the insights surfaced by AI, customer service leaders now have a seat at the table and can inform where the business should focus its investment and efforts.”
CRISTINA FONSECA
VP, Product
This is a new approach — a new vision for AI for customer service teams. At Zendesk, we believe AI should be accessible to everyone. It's easier than ever before to implement and start seeing great results. We know exactly where customer service teams can drive value, and we’re excited to show you the way with AI.