Powerful AI within reach
Zendesk is making AI accessible to small startups, large enterprises, and everyone in between. AI is traditionally very complex, but at Zendesk we've taken a different approach. We've created a solution that's ready to use right out of the box, so service teams get value immediately.
A new approach to AI
Conventional AI solutions provide a technical platform that businesses can use to train AI models and embed them in their software. Take, for instance, an e-commerce company that wants to recognize and automate common issues like refunds, order status, and return requests. In the past, the company would identify 50 to 100 examples of each type of request, and use those to train the AI model, which can be a painstaking process.
With Zendesk’s new advanced AI, we’re building a new way to help. It’s enterprise-grade AI for customer service that allows your business to tap into powerful intelligence in minutes – not months – and deploy across your CX operations.
You can automatically get customers the right answer based on what they want out of the interaction, without involving an agent. Our intelligence lives at your agents’ fingertips, working alongside our easy-to-use tools to put every agent on the fastest path to resolution.
And by continuously learning with your CX organization, it grows better at serving your customers.
A world where your customers get fast, accurate, 24/7 answers on any channel is within reach. With the right tone, context, and incentives to keep them coming back. Aided by AI, agents are freed up to focus on more hands-on work, absolving them of spending time on boring, repetitive work – which can actually increase job satisfaction, resulting in less turnover.
And AI works automatically behind the scenes to improve your operations. You get to manage all your customer interactions at scale from one place, in a highly flexible system, while optimizing workflows in response to customer feedback, trends, and insights.
So you can finally make AI work for you.
“At Zendesk, we believe AI should be simple to use, beautifully designed, and fast to deploy, so customers can get value from day one.”
CRISTINA FONSECA
VP, Product
What makes Zendesk AI different
By embedding that aggregated knowledge in our products in a beautiful, simple way, customer service teams don't need to invest in technical experts to take advantage of AI. There's no coding and no developers required. Zendesk AI works out of the box. You just toggle it on, and it starts working in a matter of minutes, not months. That's a game-changer for customer service teams.
- Accessible to anyone: Powerful AI that works from day one and is ready to go in minutes. No need for developers, heavy IT spend, or months of lead time.
- Built to be smarter: Bots that come pre-configured to detect the most common types of customer issues facing CX teams in your industry, eliminating the manual work of training a bot to identify what your customers want.
- Designed with agents in mind: Intuitive for agents to use and available alongside all their tools in a centralized workspace, our AI empowers your agents to be more productive and frees them to focus on meaningful work.
- Optimized for excellence: Based on trillions of data points from real service interactions, Zendesk AI is fine-tuned so you can achieve service excellence. And it only gets smarter over time, meaning you can keep improving at every step.