AI to the rescue
of customers say they now have higher standards for customer service
of service teams expect ticket volume to increase over the next 12 months
of agents don't feel empowered to do their jobs well
of customers say they now have higher standards for customer service
of service teams expect ticket volume to increase over the next 12 months
of agents don't feel empowered to do their jobs well
AI is the perfect solution for today's challenges. For customer service teams under pressure, AI offers agility, resilience, and scale. At a time when businesses need to stay nimble while keeping a lid on costs, AI helps service teams be more efficient by automating repetitive tasks and allocating human resources to the things that really need a human touch.
AI-powered insights also help agents and admins understand customers and identify the best action to resolve an issue. Service teams are able to do their jobs quicker and more effectively, adding up to huge savings in time and effort.
But the kind of AI you need has been out of reach. That’s because many AI solutions out there in the market are slow and expensive, requiring heavy IT spend, lengthy implementation processes, and highly specialized resources, just to get started.
Others are incomplete, designed to work on only narrow parts of your CX, and frustrating for your customers, who have to deal with clunky bots that just get in their way. As a result, most CX leaders say their plans for AI are ad hoc, not strategic.
Any business can benefit from AI, though. What if you're a small business that's growing super-fast and needs to scale your customer service to keep up? Allocating the budget, time, and expertise towards setting up AI is likely to be a challenge. For that matter, what if you're a large corporation that also needs to scale quickly and can't afford to wait nine months for the solution to be in place?
That's where Zendesk AI comes in.