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  • Pages
  • Editions
01 Customer service gets conversational
02 A lot changed in 2020
03 64% of customers tried a new channel in 2020.
04 Trends
05 What'sApp or Facebook Messenger?
06 Location, location, location
07 Generational divide
08 Conclusion

Customer service gets conversational

A lot has happened in 2020. In this eBook, we'll show you what’s changed as well as what role messaging should play in your larger support strategy.

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