The customer support imperative

Fast-growing startups recognize that it's important to invest in support early as evident by when and what tools they use.

Fast-growing startups are investing in support earlier, utilizing more tools and communication channels, and ensuring a seamless omnichannel experience for anyone that contacts them. And as a result, they’re responding to customers faster and more efficiently than the rest.

"Customer experience is one of our main sources of business generation. In an environment of accelerated growth, our customers' priorities must be at the center of the entire innovation chain, and every interaction with our partners and users must be seen as a unique opportunity to turn that into reality."

- Eduardo Wermelinger Lemos, VP @Loggi

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